ITCOMS is a comprehensive web based Ultra configurable work flow engine that can be used to track the progress of any kind of task including Issue Resolution, Requirement Gathering, Desktop Support handling, Project Monitoring, Hardware Deployment, Staff hiring. ITCOMS help to manage and maintains List of issues, as need by an organization. The entire task can be monitoring anywhere by using internet and web browser. Issue tracking systems are commonly used in an organization's Customer Support Call Centre to create, update, and resolve reported customer is issues, or even issues reported by the organization's other employees. An issue tracking system often contains a Knowledge Base/Database containing information of each customer, resolutions to common problems, and other data. An issue tracking system is similar to a 'bug-tracker'. For security, issue tracking systems will authenticate its users before allowing access to the system.