SSIS has a well-defined and mature application maintenance process, which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various teams depending on the criticality of the requests. This is supported by user friendly Issue Tracking & Complaints Management System (ITCOMS) for efficient & quick turnaround of problems reported.
Enterprises utilise hundreds of applications and Enterprises are dependent on the applications for an effective business operation. The applications also need consistent updating, maintenance and streamlined application management services for the business performance. Thus, IT application maintenance is very critical for enterprises to provide maximum output and running for long run. Most enterprises know the reality that they have to keep their applications in the best of condition to tackle the needs and requirements of their clients, which ultimately can transform into business growth.
However, keeping your application updated and maintained is not an easy task, as improvement is almost impossible to achieve without any concrete plan or strategy.
Defect Tracking process: Defect tracking means tracking the errors in the application that you have. The process involves tracking of issues right from the software inception point to the end. Defect tracking requires logging, scrutiny, testing, feedback recording, and rectification.
Testing process: Since an application is used for several years, due to technology changes, business requirement changes, there is need to changed or modified at some point. After the changes are made, proper testing has to be implemented.
Continuous Improvement: for maintenance and support plan to work smoothly, it is important to monitor and make certain changes time to time. This also take care of the technology changes and organisation must always opt for the latest technology. Also when there is change in the business process, there is need to make certain changes in the application.
Following are the updates that have to be put in time to time:-
- New set of codes or patches
- New Bug fixes
- Issue analysis
- Application upgrades
- System status
- Performance checks and monitoring